What is Do not Disturb Service?
The Do-Not-Disturb service allows MTN customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)
What are the main features of DND?
The service will feature the following:
Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
How to activate DND
A customer will be able to perform the following DND activities via SMS
Activate full blocking
Activate partial blocking
Opt out of DND
Simply text HELP to the short code 2442 to find out more
The following SMS keywords can be used to set your DND preference.
STOP: To stop all SMS and IVR messages
ALLOW: To receive all SMS and IVR messages
SMS 1: To receive Banking / Insurance/ Financial Products SMS
SMS 2: To receive Real Estate SMS and IVR messages
SMS 3: To receive Education SMS and IVR messages
SMS 4: To receive Health SMS and IVR messages
SMS 5: To receive Consumer goods & Automobiles SMS and IVR messages
SMS6: To receive Communication/Broadcasting/Entertainment/IT SMS and IVR messages
SMS 7: To receive Tourism & Leisure SMS and IVR messages
SMS 8: To receive Sport SMS and IVR messages
SMS 9: To receive Religion SMS and IVR messages
STATUS: To check your DND status
How to Deactivate DND
To opt out of the service, you will need to first text ”STOP” to ”2442” and then text “ALLOW” to ”2442”. To opt-out is free.
How to check status
To check status, you will need to text the key word STATUS to 2442
Are promotional messages for MTN services included in DND?
NO. DND service will only be introduced for 3rd party services e.g. VAS, Bulk SMS etc.
How to subscribe/unsubscribe from ”Do not Disturb Service”